Returns and Refunds Policy

Eligibility for Returns

We want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, you may request a return or exchange.

To be eligible:

• You must notify us within 7 days of delivery at [email protected].

• The item must be unused, in original packaging, and in the same condition as received.

Non-Returnable Items

• Used or damaged items (not caused by delivery or manufacturing defects).

• Items returned without original packaging.

• Clearance or final sale products.

Refunds

Since we only accept Cash on Delivery (COD):

• Refunds will be issued as a store credit or replacement product.

• We do not offer direct cash refunds.

• Once your return is approved and received, we will process your replacement or credit within 5–10 business days.

Return Shipping

• If the return is due to our error (wrong or damaged product), Rowan Tours will cover the return shipping cost.

• For all other returns, customers are responsible for shipping fees.

How to Initiate a Return

1. Email us at [email protected] with your order number and a brief explanation.

2. Our team will review your request and provide return instructions.

3. Ship the item back as instructed.

Contact Us

For any questions about returns or refunds, please contact:
📧 [email protected]